Terms & Conditions

The Website www.e.sakret.lv, hereinafter - the Website, is a remote shopping system website, maintained by the limited liability company “SAKRET”, registration No. 40003622109, hereinafter - LLC “SAKRET”, where you can learn about the goods and services of LLC “SAKRET” and make an order (purchase).

In order to visit the Website, register and (or) order (purchase), please read carefully these terms of use of the Website and purchase of goods.

Definitions. The following definitions apply in these Website Terms of Use and purchase of goods: 

Terms – these terms of use of the Website www.e.sakret.lv and purchase of goods.

Seller – LLC “SAKRET”.

Buyer – an able-bodied natural person who has reached the age of 18, or a legal entity, that places an Order on the Website and makes payment for the ordered goods.

Order – an order for Goods, which includes all the goods that the Buyer wishes to purchase from the Seller, and which are specified in the same order. 

Registered user – a Buyer registered on the Website who has filled in the requested information about himself in the registration form, so that this Buyer can be identified on the Website and the fulfillment of the Order ensured.

Account - an account created by a Registered user on the Website. 

Agreement – the agreement for the purchase of the relevant goods on the Website, in accordance with these Terms, concluded by the Buyer and the Seller, which is considered concluded as soon as the Buyer has submitted the Order and made payment for the Order. If the Order is not paid, the Agreement is considered not concluded (except in the case specified in Clause 5.1.5 of the Terms).

Consumer - Buyer - a natural person who expresses a desire to purchase, purchases or could purchase or use the product and (or) service for a purpose that is not related to the economic or professional activity of the natural person.

Parties – Buyer and Seller both together.

1. General terms of use of the Website

1.1. The Buyer can order the goods both as a Registered user and without registration. A Registered user can access and use some additional services that are only available to Registered users.

1.2. Users of the Website who have not registered on the Website have the opportunity to view only part of the information available on the Website and will not be able to use certain services available to Registered users. 

1.3. If the Buyer wants to become a Registered user, the Buyer must select "Register" on the home page of the Website and fill in the required mandatory information. The Buyer has the opportunity to delete himself as a Registered user at any time by informing the Seller about this by sending a notification to the Seller's e-mail address. The Seller has the right to delete the Registered User's Account on the Website if the Buyer has not visited it (entered the system) for at least 12 consecutive months.

1.4. By visiting the Website, registering and (or) placing Orders (purchase) on it, the Buyer agrees to these Terms, including those to which references are published here in the form of links.

1.5. A Registered user must store the Account access data in such a way that it cannot be found out by third parties. The Registered user is responsible for all actions and their consequences, including the actions of authorized persons and any other third parties, performed using the access data of the Buyer's Account. The transfer of account access data to another person shall be considered the authorization of the Registered user to act on behalf of the Registered user with the full rights of the Registered user.

1.6. The Buyer is obliged to choose safe Internet providers within the use of the Website, including those Wi-Fi access points that provide guarantees for the safety of the Buyer's data and do not create a risk of the data being unreasonably at the disposal of third parties.

1.7. The Seller has the right to change the Website, its functions, the services provided, the name of the Website, any content of the Website or any part of it at any time, at its discretion and without prior notice. If the Website user (Buyer) does not agree to such changes, the Website user (Buyer) must stop using the Website.

1.8. The Seller has the right at any time, at his discretion and without prior notice, to terminate the operation of the Website or its separate sections, to terminate access to the Website or its separate section, to restrict the Website user's (Buyer’s) access to the Website and (or) to its separate section.

1.9. The Seller has the right, at his discretion, at any time and without prior notice to immediately deny and (or) terminate access to the Website and (or) close the Registered User's Account (if any) if:

   1.9.1.  it is necessary in the cases provided for in the regulatory acts of the Republic of Latvia and other legal acts, or in fulfillment of the requirements of a competent authority;

   1.9.2. it is necessary to protect the rights and legitimate interests of Seller or third parties;

   1.9.3. it is necessary because the user of the Website has caused or may cause danger to the safety of other users of the Website by using the services;

   1.9.4. it is necessary because Seller wants and (or) needs to perform technical operations, updating of the Website.

1.10. The Seller processes the Buyer's personal data in accordance with the Seller's Privacy Policy.  Considering that the Privacy Policy contains important conditions of the Terms, we recommend that the Buyer read them carefully and make sure that all the terms of the Privacy Policy are understandable and acceptable. The Privacy policy is available here: https://e.sakret.lv/privacy-policy.

2. Prices of goods

2.1. The images of the product on the Website are illustrative. The photograph of the goods or the goods' packaging may differ from the size and appearance of the real goods or the goods' packaging.

2.2. The prices of goods and services on the website are indicated in EUR with taxes, including value added tax. 

2.3. By placing an Order on the Website, the Buyer agrees to the price and payment procedure of the selected product and service.

2.4. The price of the goods does not include the charge for the delivery of the goods. The delivery fee is applied in addition to the price of the product, and the delivery fee for the product depends on the delivery method chosen by the Buyer and the volume of the Order. When creating an Order, the Buyer must choose the method of receiving the goods. 

2.5. The Website offers a very wide assortment of products, despite all reasonable efforts of the Seller, it cannot be excluded that the price of the product may be indicated incorrectly, due to a technical error or other objective reasons beyond the Seller's control. In the event that the Seller finds out that the price of the goods is indicated incorrectly, the Seller will notify the Buyer by e-mail and cancel the Order. If the Buyer wishes to purchase the same product at the new correctly indicated price, the product will have to be re-ordered by the Buyer.

2.6. The Seller has the right to determine the minimum and (or) maximum order quantity for a specific product in one order.

3. Placing the Order

3.1. By placing an Order on the Website, the Buyer confirms that he is familiar with the description of the selected product and (or) service and that it meets the Buyer's requirements and needs.

3.2. When placing an Order, the Buyer is responsible for entering the data correctly. It is the Buyer's responsibility to check the data entered and ensure that the information provided is correct and accurate. The execution of the Order depends on the accuracy of the information entered by the Buyer.

3.3. When the Buyer submits the Order by pressing the "Complete order" button and pays for it or selects payment method specified in Clause 5.1.4. - an e-mail confirming receipt of the Order is sent to Buyer. 

3.4. When preparing the Order, the Seller sends the Buyer an e-mail informing him that the goods have been sent to the Buyer or have been prepared for receipt in the warehouse (depending on which of the methods of the goods delivery has been chosen by the Buyer).

3.5. In the event that the Seller does not have the opportunity to sell the product, for example, because the product is not in stock, because the product is no longer sold, or because of an error related to the price indicated on the Website, as specified in Clause 2.5 of these Terms, the Seller informs the Buyer about it by e-mail and the Order will be cancelled. In case the Buyer has already paid for the product, the Seller will refund the paid amounts within 14 (fourteen) calendar days.

4. Territory and types of Goods delivery, delivery terms and delivery fees

4.1. Territory and types of goods delivery, information on delivery terms and delivery fees are available here: https://e.sakret.lv/shipping-and-return. The goods are delivered only in the territory specified by the Seller. When placing the Order, the Buyer chooses the method of delivery of the goods.

4.2. If the Buyer selects the delivery of the goods to a specific address when completing the Order:

   4.2.1. The Buyer undertakes to indicate the exact place of delivery of the goods;

   4.2.2. The Buyer undertakes to accept the goods himself. A valid identity document (identity card or passport) must be presented at the time of receiving the goods. If the Buyer does not accept the goods himself, even though the goods have been delivered to the address indicated by the Buyer, the Seller has the right to transfer the goods to another person who is at the indicated address, and the Buyer will not have the right to make any claims to the Seller regarding the delivery of the goods to the wrong person;

   4.2.3. The goods are delivered by the Seller or its authorized representative; 

   4.2.4. The delivery of goods is provided only to a specific address, the Buyer must ensure the acceptance and unloading of the goods. Product delivery indoors and (or) bringing in is not provided.

   4.2.5. In the event that the Seller has delivered the product at the time specified by the Parties, but the Buyer refuses to accept the product or is not available at the place of delivery, then re-delivery of the product is possible only after re-payment of the delivery service. 

4.3. If the Buyer chooses to pick up the goods at the Seller's warehouse when placing the Order:

   4.3.1. The ordered goods must be picked up no later than within 3 (three) working days after the Seller has informed the Buyer by e-mail that the goods can be received.

   4.3.2. Only the person who placed the Order or the person indicated at the time of placing the Order can receive the goods. At the time of receiving the goods, a valid identity document (identity card or passport) to the Seller's employee must be presented.

   4.3.3. If the Buyer fails to pick up goods within the term specified in Clause 4.3.1. of the Terms, the Order is considered cancelled on the 16th day, counting from the day of confirmation that the Order is completed and prepared for issue, and the Seller returns the amount of money paid by the Buyer, deducting the payments made to the bank for bank transfers, using the same payment method as the Buyer used to pay for the Order, unless the Buyer has expressly agreed to do so otherwise.

4.4. At the time of receiving the product, the Buyer is obliged to check the product's packaging, quantity, quality (visible damage), assortment, accessories and assembly. Upon ascertaining damage to the product's packaging, inconsistency in the product's quantity, quality, assortment, accessories and assembly, the Buyer has the right not to accept the product. In this case, an act of non-acceptance of the goods is signed.

4.5. Upon accepting the product, the Buyer signs the delivery note, thus certifying that the product has been delivered in appropriate packaging, the quantity, quality, assortment, accessories and assembly of the product comply with the Order and the terms of the Agreement.

4.6. The terms of delivery of goods are not applicable in cases where the necessary goods are not available in the Seller's warehouse and the Buyer is informed of the non-availability of the goods ordered by him. By approving these Terms, the Buyer agrees that, in exceptional cases, the delivery of the goods may be delayed, due to unforeseen circumstances beyond the Seller's control. In that case, the Seller immediately contacts the Buyer and agrees on the term of delivery of the goods and other conditions. 

4.7. The risk of accidental loss or damage to the goods passes to the Buyer from the moment the goods are handed over to the Buyer.

4.8.  The Seller is released from responsibility for violation of the goods delivery deadline if the goods are not delivered to the Buyer or are not delivered on time due to the fault of third parties who are not related and (or) independent of the Seller or due to circumstances dependent on the Buyer.

5. Payment terms

5.1. When placing the Order, the Buyer chooses one of the following payment methods:

   5.1.1. by payment card (credit or debit) online on the Website

   5.1.2. using one of the internet banking systems offered on the Website;

   5.1.3. PayPal - choosing this payment method will open the PayPal page, where payment can be made;

   5.1.4. by bank transfer (invoice for advance payment). The payment of the invoice must be made within 2 (two) calendar days from the day of receipt of the invoice by e-mail, if the payment of the invoice is not made within the above-mentioned deadline, the Order may be cancelled.

   5.1.5. on the basis of the concluded cooperation agreement, legal entities have the possibility to make a transfer with post payment. 

5.2. If the Buyer has chosen to make payment for the goods at the time of ordering them in accordance with Clause 5.1.1 - 5.1.3. of the Terms, the Seller has the right, without prior notice to the Buyer, to cancel the Order if the Buyer does not pay for the goods within 24 (twenty-four) hours after pressing the "Complete order" button.

5.3. The Seller starts the execution of the Order:

   5.3.1. when the Seller receives a notification from the PayPal about the Buyer payment for the Order - in the cases specified in Clause 5.1.3. of these Terms;

   5.3.2. when the Seller has received payment for the Order in the bank account - in the case specified in Clause 5.1.1., 5.1.2. and 5.1.4. of these Terms;

   5.3.3. in accordance with the provisions of the signed cooperation agreement - in the case specified in Clause 5.1.5 of these Terms.

5.4. By agreeing to the Terms, the Buyer agrees that the documents for the purchase of goods - invoices, which are also Goods warranty vouchers, can be issued to the Buyer physically, together with the goods or electronically to the e-mail address specified by the Buyer when registering on the website or making a purchase without registration, immediately after completing the Order. The details of the Seller, the selected goods, their quantity, granted discounts, the final price of the goods, including all taxes, and all other data determined by the applicable regulatory acts are indicated in the invoices.

5.5. If a post-paid payment purchase agreement (cooperation agreement) has been concluded between the Buyer and the Seller, then the Buyer shall pay for the ordered goods after receiving the product and signing the delivery note within the term specified in the relevant post-paid payment purchase agreement.

6. Quality of Goods, guarantee 

6.1. General properties of goods being sold are provided in the product description of each item. If the characteristics or properties of goods indicated in the product name or its description differ or contradict each other, the information presented in the product description shall be considered correct.

6.2. The warranty period or expiry date of the product purchased within the order, is determined by the manufacturer. The warranty period, specified by the manufacturer, may be different for different products. The warranty period does not affect the rights of the Consumer stipulated in the regulatory acts. 

6.3.  In cases where, in accordance with the laws and regulations, a specific expiration date is set for specific products, the Seller undertakes to sell such products to the Buyer in such a way as to give him the opportunity to use such goods before the expiration date.

7. Return policy and right of withdrawal

7.1. If the Buyer is a consumer, the Buyer has the right to withdraw from the purchase contract within 14 (fourteen) days from the date of delivery (receipt) of goods, or - if the Buyer (consumer) has ordered more than one product in a single order and those products are delivered separately - from the day of delivery (date of receipt) of the last product, using the right of withdrawal, by notifying the Seller. The Buyer shall bear  the costs of returning the goods. The return policy (including information on the right of withdrawal) is available here: https://e.sakret.lv/shipping-and-return.

7.2. By placing the Order, the Buyer-consumer certifies that he has received and read the sample withdrawal form (ask info@sakret.lv for a refusal form) and information on the right of withdrawal, the conditions for their use, terms and procedures, which together form an integral part of these Terms. 

8. Responsibility

8.1. The Seller is not responsible for losses that may occur as a result of the use of the Website or the information provided on it, or because the service offered on the Website, the product, the Website or its part is not available for any reason or the operation of the Website has been disrupted and (or) interrupted.

8.2. The Seller is not responsible for accessing the Website and the possibility to use it, if the Buyer's internet connection service or the used terminal does not meet the technical requirements for using the Seller's Website.

8.3. The Seller is not responsible for losses incurred by the Registered user if a third party connects and (or) uses the Account using the Registered User's access data.

9. Third party Websites

9.1. The Website may contain links to third party websites. 

9.2. The Seller assumes no responsibility for the design, updating of content and truthfulness of information on the websites of third parties, as well as for losses or damage caused as a result of visiting them, using text links on the Website. Third-party websites have their own terms of use and personal data protection, for which the Seller is not responsible. Switching to external links is the responsibility of the Buyer, the user of the Website.

10. Intellectual property

10.1. The Website is the property of the Seller. The content available on the Website, with exceptions that are indicated accordingly in special cases, as well as all information, data, texts, logos, icons, images, as well as the design and presentation of the Website, are the property of the Seller or its associated cooperation partners or are used in accordance with a third party permits of persons granting the relevant intellectual property rights for their use. The content and information of the Website are protected by laws and regulations governing intellectual property rights. In the case of copyright infringement, the user may be prosecuted in accordance with the procedures specified in the laws and regulations of the Republic of Latvia. 

10.2. Republishing or using the materials, images and information published on the website for commercial purposes is prohibited, except in cases where the Seller has given prior written consent and (or) permission to perform such actions.

11. Changes to the Terms  

11.1. The Terms have been developed and the legal relations between the Seller and the Buyer are regulated in accordance with the laws and regulations in force in the Republic of Latvia.

11.2. The Seller has the right to amend these Terms at any time by publishing them on this Website and indicating the date of the last amendment. Any changes made to the Terms shall enter into force on the day of their publication. When shopping on the Website, the Terms are applicable to the Buyer, which are in force at the time of placing the Order and are published on the Internet site, therefore the Buyer is obliged to review the Terms before using the Internet site, registering and (or) placing each Order. Using the Website, registering and (or) placing an Order after the publication of any changes to the Terms serves as the Buyer's acceptance of these changes. 

12. Provision of information

12.1.  The Seller shall send all messages and other information to the Buyer to Buyer’s specified e-mail address. This information shall be considered received by the Buyer within 3 (three) hours from the moment of it’s sending out.

12.2. The Seller shall not be liable for any malfunctions in the internet connection or disruptions in networks of e-mail service providers due to which the Buyer is unable to receive e-mails from the Seller.

12.3. The Buyer shall send all notices, claims, applications, and questions using the contacts specified in these Terms or the contact details indicated under the “Contacts details” section of the Website.

13. Dispute resolution

13.1. All disagreements that arise due to the implementation of these Terms are resolved through negotiations. If the Parties fail to resolve disputes by negotiations within 20 (twenty) days, disputes shall be finally settled in accordance with the procedure established by laws of the Republic of Latvia.

13.2. If the Consumer does not agree with the Seller's response to the written claim of the Buyer, then the Consumer can  submit a complaint with the Consumer Rights Protection Centre, which is located at Brīvības street  55, Riga, Latvia, LV-1010 (more information about dispute resolution is available at http://www.ptac.gov.lv/lv/content/stridu-risinasanas-process ). In addition to the above, the Consumer can use the electronic dispute resolution platform (ODR) to resolve disputes about goods and (or) services purchased on the Website. More information http://ec.europa.eu/odr .

 14. Contact Details

Limited liability company “SAKRET”, “Ritvari”, Rumbula, Stopinu pagasts, Ropazu novads, LV-2121.

• phone: +371 67803650
• e-mail: info@sakret.lv